Get to know your role in the claims process
Streamline the claims process with supporting documents
Uploading your documentation may speed up your claim and help get it approved. Once you’re logged in to your account you can attach documents like:
A scan of your FedEx® US Airbill, FedEx Ship Manager® printout, and FedEx Ground Pickup Record
Photos of the package and damaged contents
Serial numbers of damaged or lost merchandise
Documentation including:
• Proof-of-value information (e.g., a copy of the original invoice from the vendor)
• A copy of your retail invoice or receipt
• The final confirmation screen of an online order with proof of payment
• An itemized repair invoice or statement of non-repair
• Your appraisals or expense statements
• An inspection report that contains images of your shipment’s packaging and damaged contents (if applicable)
If you file a claim for a package that’s damaged or missing contents, we may ask you to upload an inspection report. Keep the original packaging and contents until your claim is resolved.
Want to dispute a FedEx claim decision?
Add relevant additional documents to your existing claim to support your dispute. We’ll ask you to sign a statement with the reason for the dispute and send any new information.
For freight claims, please send supporting documents to file.freightclaim@fedex.com.
We recommend using one of the following web browsers for an optimal experience when uploading documents: Microsoft Windows Browsers (Edge41+, Google Chrome 41+, or Mozilla Firefox 38+), Apple Browsers (Google Chrome 41+, Mozilla Firefox 38+, Safari 7++), or Android Browsers (Chrome 41+, Firefox 38+)
